Williams Flower & Gift - Tacoma Florist

Gary Winchester 2 months ago

As many of the one star reviews said, I would leave 0 stars if it let me. I ordered the Moody Blues and Urban Dream arrangements for my likely last anniversary with my terminally ill spouse. For the Moody Blues, they sent me a picture of the design they had in mind and it looked nothing like the picture on the website. What makes matters worse is that the driver didn't even deliver the order. The Urban Dream arrangement did arrive, but one of the flowers was brown. I was home when the flowers were delivered and the delivery driver didn't stick around long enough for me to get to the door and drove off with one of the two arrangements. I called the customer service line for help and they wanted to deliver the flowers the following day and I said I wanted them on my actual anniversary day and they said they couldn't do that, but they could speak with a manager to give me a refund. They also told me that a manager would call me as soon as they could. I told them I wasn't asking for a refund. They didn't listen and sent a refund. When I called them again today regarding speaking to a manager, I was told by the woman on the phone that I spoke to the manager the previous day. I asked wh

Hanna Dennis 4 months ago

I ordered some flowers for my mom in May and never got a picture of them or an update from Williams Flower that they had been delivered. I got a text from them today in June (over a month later) with the attached picture and saying it was out for delivery. I am not sure why their messaging system is 1+ month behind. Finally seeing the flowers a month later has me disappointed because the majority of the bouquet is greenery. To pay $90 for what it looks like 2 white roses and a couple purples ones is disappointing.

Plum Royal 4 months ago

I dropped in on a whim today to add a little color to a belated Mother’s Day lunch. They are so helpful and have good aesthetic sense. The florist understood that I just wanted a little poesy and asked for my budget and if I had any preferences. I told the florist Mom’s favorite color was blue and she created this lovely little arrangement for her. Mom put them in her favorite blue vase and even tied the blue ribbon they added around the vase. She was so happy and surprised. I think you’re on the right track if you order your flowers from this nice local business. They can clearly handle big, elaborate arrangements and large orders (they were working on beautiful big bouquets when I came in) and they are also good at small, simple things. Free street parking, close to major intersections so it’s easy to get there too.

Dee Turner 5 months ago

I ordered flowers early in the morning on April 28, 2026, for delivery on April 29, 2026, for my best friend who had just lost her mother—so timing and presentation truly mattered. On April 29 around 2 PM, I called the shop to confirm delivery and was reassured the arrangement was already out for delivery and would arrive before their stated close of business at 8 PM. However, I later received an email stating the flowers were delivered at 8:58 PM—well past the promised timeframe. Unfortunately, the condition of the flowers did not reflect the $234 I spent. Based on the photos my friend sent, the arrangement looked far from what was expected, especially given the sensitive occasion. What was most disappointing was the response when I called to address my concerns. Instead of empathy or accountability, I was met with, “Well, the driver took a good picture,” which completely dismissed the issue. Customer service matters—especially during moments like these. I chose this shop based on prior experience and positive reviews, but this experience fell far short.

Xi Zhang 7 months ago

Supposed to be 2 dozens of roses but I only received 22. Some are very small and dark. And vase is filled with too much green, looks a lot different from the ad. My partner isn’t happy at all I got these flowers for her. So disappointed.